Pace Mate is a
program that uses motion-sense technology to gauge a runner's stride and pace.
The program then selects songs of a matching tempo and generates a playlist.
Pace Mate ensures the songs listened too actually match the tempo of the run,
creating a more effective, enjoyable workout.
Social media represents a huge
business opportunity, especially for new ventures. I think Pace Mate would
greatly benefit from its own social media campaign. A Pace Mate Twitter account
and Facebook page would help give the product exposure to its target market:
young individuals that utilize readily-available technology. The Twitter
account could also promote the brand while being a source of feedback from
product users. The feedback could then be used to gauge customer satisfaction
and make necessary product improvements and adjustments. Similarly, comments on
Facebook would help provide a sort of analysis of the product. In addition to this,
both avenues (but especially Twitter) could allow Pace Mate employees to
monitor and respond to customers as a sort of customer service avenue.
Beyond these popular forms of
social media, other sources could benefit Pace Mate. There are many running
blogs that would be an excellent way to market and advertise Pace Mate.
Introducing the product to various online “running communities” could result in
exponential sales growth. It would also be beneficial for Pace Mate employees
to read through these blogs to discover common problems encountered by runners
and determine any opportunities there may be to improve Pace Mate to address these
problems.
Many products that utilize technology
have a certain risk for privacy issues. Assuming that Pace Mate will be an
account-based program, some customer information will need to be collected. While
it is not desirable to a customer for a company to collect information or
desirable for a company to be responsible for protecting that information,
storing certain facts will allow for a better product for the consumer. For
example, storing the customer’s music preferences, previous run paces, and recently
played songs (perhaps in the cloud) will allow for faster and easier use of
Pace Mate and an experience that evolves and adapts with the runner. The user
will be able to track their previous runs/paces and listen to new songs on each
run.